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Shipping Policy

**Shipping Policy for Products from China**

**1. Processing Time:**

Upon receipt of an order, our team will begin processing it within 1 to 3 business days. During peak seasons or holidays, processing time may be extended slightly, but we will always strive to ship your order as quickly as possible.

**2. Shipping Methods:**

We offer various shipping options to cater to different needs and budgets. The available shipping methods will be displayed during the checkout process. Customers can choose from standard shipping, expedited shipping, or express shipping, depending on their preferences.

**3. Shipping Costs:**

Shipping costs are calculated based on the weight, dimensions, and destination of the package. The applicable shipping fees will be displayed at checkout before the order is confirmed. Please note that customers may be responsible for any customs duties, taxes, or import fees imposed by their country.

**4. Estimated Delivery Time:**

The estimated delivery time will depend on the selected shipping method and the destination country. Standard shipping typically takes between 15 to 30 business days, expedited shipping may take 10 to 15 business days, and express shipping can arrive within 5 to 10 business days. However, these are approximate times and delays may occur due to unforeseen circumstances, such as customs clearance or natural disasters.

**5. Tracking Information:**

For all shipped orders, we provide tracking information so that customers can monitor the progress of their package in real-time. Once the order is dispatched, customers will receive an email containing the tracking number and instructions on how to track the shipment.

**6. Order Tracking and Support:**

Customers can track their order using the provided tracking number or by logging into their account on our website. For any shipping-related inquiries or concerns, our customer support team is available to assist via email or through our support portal.

**7. Order Processing and Tracking Delays:**

During peak seasons, holidays, or unforeseen circumstances (e.g., weather events, customs delays), there might be delays in processing and shipping orders. In such cases, we will keep customers informed about any potential delays and provide updates on their order status.

**8. Order Consolidation:**

To minimize shipping costs for our customers, multiple items from the same order may be shipped together in one package. However, if certain products are not available at the same warehouse or require separate packaging, they may be shipped in separate parcels.

**9. Address Accuracy:**

Customers are responsible for providing accurate shipping information. We cannot be held responsible for delays or non-delivery of orders due to incorrect or incomplete shipping addresses provided by customers.

**10. Returns and Refunds:**

For information on our return and refund policy, please refer to our dedicated "Returns and Refunds" page on our website.

**11. International Shipping:**

We offer international shipping to many countries. However, please be aware that customs regulations and import laws may vary from country to country. Customers are responsible for ensuring that the ordered products comply with their local laws and regulations.

By placing an order with us, you agree to abide by this Shipping Policy and understand that the shipping times and costs are subject to change based on external factors beyond our control. We strive to provide the best shipping service possible and appreciate your understanding and cooperation. If you have any questions or require further assistance, please don't hesitate to contact our customer support team.

Returns

**Return Product Policy for Massage Products**

At Akello Life, we are committed to ensuring your complete satisfaction with our massage products. We understand that sometimes circumstances may arise that require you to return a product. Please read our Return Product Policy carefully to understand your rights and responsibilities regarding returns.

**1. Eligibility for Returns:**

You may return a massage product under the following conditions:

- The product is defective, damaged, or malfunctioning upon arrival.

- The wrong product was delivered.

- You received a product that differs significantly from the description on our website.

- You wish to return the product within the specified return period.

**2. Return Period:**

You have 14 days from the date of receipt to initiate a return for eligible products. To initiate a return, please contact our customer support team at [email protected]

**3. Return Procedure:**

To ensure a smooth return process, please follow these steps:

a. Contact our customer support team to request a return authorization (RA) number.

b. Pack the product securely in its original packaging or a suitable equivalent to prevent damage during transit.

c. Clearly write the RA number on the outside of the package.

d. Include a copy of the original invoice or receipt inside the package.

e. Ship the package to the address provided by our customer support team.

**4. Return Shipping Costs:**

If the return is due to a defect, damage, or error on our part, we will cover the return shipping costs. If you are returning the product for any other reason, such as a change of mind, you will be responsible for the return shipping costs.

**5. Refund or Replacement:**

Upon receiving and inspecting the returned product, we will process your request for either a refund or a replacement, depending on your preference and the availability of the product. Refunds will be issued using the original payment method. Please allow 21 business days for the refund to appear in your account.

**6. Non-Eligible Products:**

Certain massage products, such as products that have been used, altered, or damaged due to misuse, are not eligible for return. Please check the product description and usage guidelines before initiating a return.

**7. Manufacturer's Warranty:**

Some massage products may come with a manufacturer's warranty. If your product is covered by a warranty, please refer to the warranty terms and contact the manufacturer directly for warranty-related inquiries.

**8. Customer Support:**

If you have any questions, concerns, or need assistance with a return, our customer support team is available to help. You can reach us at [email protected]

Please note that this Return Product Policy applies specifically to massage products purchased from Akello Life. For information on other products, please refer to the respective product-specific return policies. We value your satisfaction and appreciate your trust in us for your massage product needs.